A data-driven approach
We measure what we do to continuously improve and increase our impact. As a social initiative, our return on investment is impact. We know that random decisions produce random results. Consequently, we build a robust impact measurement system allowing our decisions to be evidence-based. We believe monitoring and evaluation is inherent to operations management and should be designed in a way that allows constant reflection, learning and improvement.
Our ultimate goal is to give our efforts the potential to have a significant impact on a maximum number of people – and as such combine depth and breadth.
Our Money management and Personal Growth programme has been fully operational since August 2018 and we are starting new sessions at the beginning of every month. Since its inception, more than 3,200* unique students enrolled with a 51% completion ratio compared with an average industry completion rate around 5%.
(*- as of November 2020).
We have excellent word-of-mouth referrals, with a 100% satisfaction and recommendation rate. 100% of students gained confidence in managing their money and saying “no” to money requests and feel they acquired tools to live a happier life.
Our goal for the next 3 years is to build up strong foundations to effectively grow our impact thereby allowing thousands of domestic workers to strive for better outcomes and break the cycle of poverty for them and their families. We want to grow from 2,500 new beneficiaries a year in 2020 to 10,000 in 2023 to prove the model and be able to replicate our success.
To date, we have welcomed participants from Hong Kong, Singapore, and by word of mouth we have reached domestic workers in the Middle East. Our solution is scalable for the region and has the potential to be tailored for other disadvantaged groups who struggle with managing their finances and their mental well-being.
I joined Uplifters because I wanted to save money but I also wanted to make friends. I learnt a lot about saving but I was also able to chat to other students. It was great to be able to support each other during the course, great to hear about different people’s experiences and great to share ways to change things from negative to positive. We built up a friendship and kept in touch afterwards.
I had been working for 6 years in Singapore but had nothing to show for it. In just one year after I joined Uplifters, I started building a house in the Philippines. I don’t have a weekly day off to attend face to face classes so Uplifters was a unique opportunity.
Thanks to Uplifters I’ve finally learnt to say ‘No’ in a nice but effective way. My kids now understand the value of money and the importance of savings.
What is unique about Uplifters is that there are chats in the online classes where students can share their difficulties and motivate each other without fear of being judged.
I came to Hong Kong two years ago to escape a toxic relationship with my husband. Uplifters is not just about money management but also personal development and empowerment. I am little by little reaching my objective to make myself complete again as an independent woman.
I joined Uplifters out of curiosity but it changed me in many positive ways. I was struggling to save money before and I didn’t know how to manage my money. I am sure that if I didn’t join Uplifters, I still wouldn’t be able to save and I‘d never achieve my personal goals. My dream is to save for my retirement and I’ve already started saving for it. I’ve joined other classes before and they’re almost the same but Uplifters has had the most positive impact on me as I was able to put my learnings into action.
I joined Uplifters because of my friend who told me about it as we had graduated from the same face to face financial education program at another ngo before. I felt that I could still benefit from more support with keeping up with my savings and self-discipline. I was excited and nervous as it was my first time to do an online class. I was planning to back out as I am shy and introverted and thought it was similar to virtual teaching where I have to face the mentor on the screen. I was very much relieved to learn that it wasn’t like that. I enjoyed studying when it was convenient for me. However, I felt that the 3-week online course wasn’t enough for me to help me reach my goals so I did the Uplifters 6-month Make it Happen online course. I loved the lessons that I got monthly from Robot Joy! I was always looking forward to receiving them. I remember one of the lessons that I have done is the bracelet challenge where you change your bracelet from wrist each time you break the new habit you want to follow. If you manage to keep the bracelet at the same wrist for one month you can give yourself a small reward.
Then I decided to become an Uplifters team leader. It gives me the chance to study it again and at the same time practice what I have learned. Being a team leader also gives me the chance to learn from others and it keeps me on track with reaching my goals.
Before Uplifters, I was easily discouraged and thought I was not brave enough to face life. However one story from the Dare to Dream course inspired me to stop listening to negative criticism from other people.
The course helped me learn how to manage my money well and say no to people in a nice way. The courses of Uplifters differ from other classes because they really helped me to be motivated in pursuing my goals.
The most rewarding part about being a team leader is I grow together with my students. I may repeatedly read the lessons but it continuously inspires me. I find my worth being a woman by helping to empower my fellow women. It is my happiness to share with them how this life changing course moulded me to be better. In Uplifters, I found my purpose and that is to be an instrument to make a change in the lives of foreign domestic workers. It is satisfying to know that I am part of how these students find their own self, dreaming and working towards achieving their goals. I love what I am doing right now and I will continue to give back to the community that impacted me deeply.